Looking for:

Technical Support Enginner

Office/Warehouse Address: Unit 4&5/ 378 Parramatta Road, Homebush west NSW 2140

Description of the Position

1、Purpose:Provide remote or on-site after-sales technical support services to customers through email, telephone, instant messaging software, etc., to solve the problems encountered by overseas customers in the process of product installation and use. For important customers, batch problems and common product failures, timely collection and summary of relevant information, feedback to the Quality Department, R & D Department, to promote product quality improvement.

2. Need to provide on-site service when necessary, to the customer site to solve user problems.

3. Responsible for guiding and supporting the installation, monitoring, and later operation and maintenance of home PV power plants by installers.

4. Customer training: to installers and end users for product and after-sales process training.

Skills and experience required:

1. power electronics, electrical engineering and automation related majors (bachelor degree or above) is preferred, with the power industry related after-sales service experience is preferred.

2. skilled computer and office software operation ability.

3. proactive, strong sense of responsibility, good communication skills and teamwork consciousness, strong execution of target plan.

4. proficient and fluent in English; strong sense of customer service;

5. need to have driving vehicle qualification, need to go to the field service.

Core requirements:

1. speak, read and write English, and be proficient in English.

2. Have a long-term legal work permit in Australia.

3. good at analysing electronic circuits and have after-sales experience.

4. need to have driving vehicle qualification.

This position is an urgent recruitment, the benefits are generous, if your Chinese ability is excellent, plus. If you are qualified, please do not hesitate to send your (resume + expected salary+Position applied) to ashley.zhang@growatt.com

looking forward to your joining

JOB DESCRIPTION:

1. Carry out sales work according to the company and department sales tasks, and complete various sales indicators;

2. Analyze the existing market and customers, discover the potential needs of customers, guide the existing needs of relevant customers, and achieve sales goals;

3. Responsible for business negotiation with customers, establish customer relationships, and improve contract volume and profit margins;

4. Responsible for coordinating various internal and external resources, solving problems in the process of project implementation, and improving customer satisfaction;

5. Through customer return visits, understand customer needs and potential needs to improve customer satisfaction and promote customer secondary development;

6. Other work items assigned by superior leaders.

JOB REQUIREMENT;

1. Fluent in English, Australian green card holders are preferred;

2.Have 1-2 years of sales experience, like to sell, love to sell. Engineering majors are preferred;

3. Cheerful personality, courage to challenge, strong resistance to pressure, hard-working, able to visit customers with high intensity;

Welcome to join us! Contact details:

Please send your English resume & expected salary to: ashley.zhang@growatt.com

Please indicate the country&position that you apply

We would contact you soon.

Please visit www.ginverter.com for more company profile. Thank you.

About Growatt:

Established in 2010, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers and smart energy management solutions. According to IHS Markit, the company is the world's No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, for storage hybrid inverters, Growatt is the second largest supplier in the world according to Wood Mackenzie.

JOB DESCRIPTION:
1. Responsible for the products' technical in Brazil. Fast response &quick fix to custome's request, travel for field service when it is required.
2. Instucting installer for installation of the product, monitoring, maintance, etc.
3. Sorting&translating technical documents. Summarizing competitor's product and service information, and feedback to HQ for improvement.
4. Customer training. Train retailer, installer, etc for the product&warranty procedure, etc.

JOB REQUIREMENT:
1. Electronic, electronic related subjects graduate preferred. Electronic job related experience preferred.
2. Fluent in Portuguese, English or Chinese writing for internal communication.
3. Skilled in office word, office Excel.
4. Active, conscientious, strong responsibility feeling in working, honest, good communication.

If you're interested in this job, please send your resume to guilherme@growatt.com

1, New customer development: responsible for photovoltaic distributors and installers in their own area. Introduce our company's strength and products to customers, 

so that our company can successfully become a new inverter supplier for customers；

2, Existing customer maintenance: make regular visits to existing customers, promote our company's new products, understand customers' purchasing plans, Organize after-sales and market personnel to provide product training and explanation to customers. Complete sales tasks；

3,Learn about other inverter manufacturers used by customers: product information, price, inventory. Understand the strengths and weaknesses of your competitors.